What Is Star Carpart's Return Policy?

Here's what you need to know about STAR CARPART product returns:

Products, purchases, or items identified as "All Sales Final" either at the store, online, on the receipt or otherwise, are not eligible for return at any STAR CARPART store or online.

You can return an eligible product purchased from STAR CARPART to any of our stores.

• Returning an Online Purchase to an STAR CARPART Store Online purchases can be returned to any STAR CARPART store within 45 days from the date of purchase as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Please bring the original packaging and your receipt and have your Order Confirmation email ready.
o Your refund will be credited back to you using the same payment method you used for your original order.
o Shipping and handling charges are not refundable unless the return is due to our error.
• You must have one of the following IDs for returns:
o Driver's License
o State ID
o Military ID
o Permanent Resident Card or Border Crossing Card
• If You Have Proof of Purchase/Receipt
• We allow 45 days for you to return a product as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item.
o Items returned for warranty may be exchanged or refunded in most cases.
o All refunds will be credited back to you via the same payment method used for your original order.
• If You Don't Have Proof of Purchase/Receipt
If you return an item without proof of purchase, you will receive an STAR CARPART merchandise gift card at the lowest selling price of the item in the last 45 days. It must be returned as NEW, which means the item must be in its original condition and packaging, unopened and uninstalled, including all original materials supplied with the item.
• Warranty Returns
The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. Please refer to our Limited Warranty Policy for details.
• Other Conditions for Returns
o Some merchandise, including opened gaskets and electrical/electronic goods, are not returnable. We have a list of non-returnable items in our Returns Policy.
o Certain Special Order, Commercial Tools and Equipment are subject to a 15% re-stocking fee when returned.
o Certain Special Order, Commercial Tools and Equipment are subject to a 15% re-stocking fee when returned.
o Certain Special Order, Commercial Tools and Equipment are subject to a 15% re-stocking fee when returned.

Collectively, we refer to the Websites, Apps, Social Media Pages, emails, and other online and offline business interactions as the "Services."

PLEASE NOTE: Returns and exchanges may be limited at any time for any reason.