STAR CARPART LLC. and its affiliates (collectively, the "Company," "we," or "us") wants you to be familiar with how we collect, use, and disclose information in association with our operation of our business. This Privacy Policy describes our practices in connection with information that we collect through:
- Websites operated by us from which you are accessing this Privacy Policy (the "Websites");
- Software applications made available by us for use on or through computers and mobile devices (the "Apps");
- Our social media pages on third-party social media platforms (collectively, our "Social Media Pages");
- HTML-formatted email messages and other communications technologies that we send to you that link to this Privacy Policy;
- Offline business interactions you have with us, including communications with one of our call centers and transactions in our stores.
Collectively, we refer to the Websites, Apps, Social Media Pages, emails, and other online and offline business interactions as the "Services."
PERSONAL INFORMATION
"Personal Information" is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:
- Name
- Postal address (including billing and shipping addresses)
- Telephone number
- Email address
- Vehicle type
- IP address (we may also derive your approximate location from your IP address)
- Payment card data
- Social media account ID
- Resume information if you choose to apply for a job through our Careers site
Collection of Personal Information
We and our service providers collect Personal Information in a variety of ways, including:
- Through the Services.
o We collect Personal Information through the Services, for example, when you sign up for a newsletter, respond to a survey or fill out a form, register for a product warranty, sign up for a loyalty program, create an account to access the Services, visit our stores, attend one of our events, enter into a contest or sweepstakes, place an order, provide a review, contact customer service (including, but not limited to, interacting with our chat function), or make a purchase.
- From Other Sources.
o We receive your Personal Information from other sources, for example
publicly available databases;
joint marketing partners, when they share the information with us.
We need to collect Personal Information to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Use of Personal Information
We and our service providers use Personal Information for the following purposes:
- Providing the functionality of the Services and fulfilling your requests.
o To provide the Services' functionality to you, such as arranging access to your registered account and providing you with related benefits, special promotions, or customer service.
o To respond to and document your inquiries and fulfill your requests, when you contact us via any of our customer service mediums, including, but not limited to, online contact forms, phone, email, through our interactive chat function or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.
o To complete and document your transactions, process returns and exchanges, verify your information, and provide you with related benefits, special promotions, or customer service.
o To send administrative information to you, such as changes to our terms, conditions, and policies.
o To send administrative information to you, such as changes to our terms, conditions, and policies.
- Providing you with our newsletter and/or other marketing materials and facilitating social sharing.
o To send you marketing related emails, SMS, mobile notifications, etc., with information about our Services, new products, and other news about our company.
- Analyzing Personal Information for business reporting and providing personalized services.
o To analyze or predict our users' preferences to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.
o To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.
o To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.
- Allowing you to participate in sweepstakes, contests, or other promotions.
o We may offer you the opportunity to participate in a sweepstakes, contests, or other promotions.
o We may offer you the opportunity to participate in a sweepstakes, contests, or other promotions.
- Aggregating and/or anonymizing Personal Information.
o We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual.
- Accomplishing our business purposes.
o For data analysis, for example, to improve the efficiency of our Services;
o For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements;
o For fraud prevention and fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft;
o For developing new products and services;
o For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality, o For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality,
o For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality,
o For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality,
o For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users' interests.
Disclosure of Personal Information
Disclosure of Personal Information
- Disclosure of Personal Information
- To our third-party service providers, to facilitate services they provide to us.
o These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, return authorization, fraud prevention, information technology and related infrastructure provision, customer service, or related benefits (including special promotions), email delivery, auditing, and other services.
- To third parties, to permit them to send you marketing communications, consistent with your choices.
- To third party sponsors of sweepstakes, contests, and similar promotions.
- By using the Services, you may elect to disclose Personal Information.
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o On message boards, chat, profile pages, blogs, and other services to which you are able to post information and content (including, without limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.
o Through your social sharing activity. When you connect your Services account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider's privacy policy.
Other Uses and Disclosures
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:
- To comply with applicable law and regulations.
o This may include laws outside your country of residence.
- To cooperate with public and government authorities.
o This may include laws outside your country of residence.
o These can include authorities outside your country of residence.
- To cooperate with law enforcement.
o For example, when we respond to law enforcement requests and orders or provide information we believe is important.
- For other legal reasons.
o To enforce our terms and conditions; and
o To help protect our rights, privacy, safety or property, and/or that of our affiliates, users, you, or others.
- In connection with a sale or business transaction.
o We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).